Cycle Repairs 24/7 Privacy Policy
The type of personal information we collect
Name: Data Protection Officer at Cycle Repairs 24/7
Address: 9a, London Rd, Alderley Edge, SK9 7JT
Phone Number: 0808 175 3963
E-Mail: contact@cyclerepairs247.com
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details)
- Relevant payment details to process order.
- Cookies to the point of absolute necessary use.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To fully transact and process your cycle repair, i.e. address for site repair, contact number and relevant email address for receipt and invoicing.
- We use the information that you have given us in order to fully transact and process your repair.
- We will share this information with the mechanic who processes your repair.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Jac Ellis Jones DPO
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored.
We keep your email address on file for two years for relevant follow up work and servicing required as per our guarantee. We will then dispose your information by adherence to a strict data retention policy which auto deletes no longer subscribed email contacts. Of course you can unsubscribe anytime. This in accordance with Cycle Repairs 24/7s full adherence to the PECR.
How we store your personal information
Your information is securely stored.
We keep your email address on file for two years for relevant follow up work and servicing required as per our guarantee. We will then dispose your information by adherence to a strict data retention policy which auto deletes no longer subscribed email contacts. Of course you can unsubscribe anytime. This in accordance with Cycle Repairs 24/7s full adherence to the PECR.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at CONTACT@CYLEREPAIRS24/7.CO.UK , phone number TBA if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at contact@cyclerepairs247.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO Website: https://www.ico.org.uk
Cookies Notice
Log Files
Cycle Repairs 24/7 follows a stadnard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The infromation collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally iidentifiable. The purpose of the infromation is for analysing trends, administering the site, tracking users’ movement on the website, and gathering demogrpahic information.
Cookies and Web Beacons
Like any other website, Cycle Repairs 24/7 uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website the visitor has accessed or visited. The information is used to optimize the users’ experience by customising our web page content based on visitors’ browse type and/or other information.